FAQ

GENERAL QUESTIONS

We love to hear from our customers. You can contact Revo Customer Care:

-Email 24/7: [email protected]

Please email Revo Customer Care at [email protected] and put “Authorized Revo Retailer request” in the subject line. 

ORDERS & RETURNS

Revo offers easy returns and exchanges within 30 days; full refunds are available for merchandise purchased from Revo.com. Merchandise purchased from other retailers are subject to those return policies. All returns must be in the original case and in original condition for credit.

While we provide full refund for the merchandise purchased, the buyer is responsible for the cost of the return shipment. There is a €15 charge for returns, which will be deducted from your refund. If you wish to return or exchange an item, please click here.

To get your package ready:
- Initiate your return and print your prepaid shipping label.
- Attach the label to the box from your original order, or to any other shipping mailer of your choice.
- Drop your package in any FedEx box or the FedEx location of your choice.
- Please note orders must be returned within 30 days of the delivery date.

If your return or exchange is overdue, please contact [email protected] for additional assistance. We’ll do our best to help you!

Promotional codes cannot be combined with any other promotions or discounts and may have an expiration date.

Promotional codes must be entered at checkout for the discount to be applied. They cannot be applied to any previously placed orders. If we suspect misuse of a Promotion, it may be suspended or terminated. Revo.com promotional codes are only valid on Revo.com.

If you return an item purchased using a Promotion, that will be reflected in your refund amount; you will only be refunded the price you paid.

Promotional codes cannot be used on previous orders, however, Revo is happy to do a one-time adjustment if a promotion is received within 15 days of your order. Should this be the case, please contact Revo Customer Care for assistance at [email protected].

Promotional codes are only valid for purchases at Revo.com.  A retailer may choose to honor an online discount code but it’s at their discretion.

Please note that sale items are excluded from all promotions.

Your order confirmation email includes all the details of your order: order number, shipping method, and shipping/billing address. After your order ships, you will receive a shipping confirmation email with your tracking number. If you do not see your confirmation email, please check your Spam/Junk folder.

If you have any other questions about your order, please contact Revo Customer Care at [email protected] with your order number.

Please contact Revo Customer Care with your order number and we will do our best to accommodate you. Please send an email to [email protected] and put "Cancel/Change Order" in the subject line.

If we are unable to complete your request, we will help you process your return.

PAYMENT & SHIPPING

We accept Visa, Mastercard, American Express, and Discover. We also accept Paypal, Apple Pay, and Google Wallet. You can also pay in four installments with Afterpay using your Visa or Mastercard.

No, return shipping is not complimentary unless you are exchanging for another frame.

We offer 2 options to complete your return: a prepaid label or a carrier of your choice.

If you use the prepaid label option, $15 will be deducted from your refund.

If you choose to ship the package using a carrier of your choice, your refund will be for the full purchase price paid.

FRAMES, LENSES & TECHNOLOGY

The Revo Light Management System (LMS)™ is our proprietary NASA-based lens technology that meticulously manages the entire spectrum of light to provide optimum vision in all conditions. Good, helpful light is allowed in and enhanced, while all harmful light is reduced or blocked.

Designed to bring Revo’s iconic NASA lens technology to the slopes, the Revo SuperNova+ lens is a cutting-edge Photochromic Serilium+ goggle lens with Revo’s signature Light Management System™ built in.

Revo’s SuperNova+ Goggle lens technology blocks 68% of light in its neutral state. When the technology is activated, it automatically darkens to block 88% of light.

Revo sunglasses are manufactured with medium dark/dark Category 3 lenses providing maximum sun protection due to the NASA technology-based Revo Light Management System™.

All Revo sunglasses are suitable for daylight driving.

- Revo Blue Water lenses block 89% of visible light and have 94% Blue light protection.

- Revo Evergreen lenses block 87% of visible light and have 96% Blue light protection.
- Revo Graphite lenses block 87% of visible light and have 91% Blue light protection.
- Revo Terra lenses block 85% of visible light and have 95% Blue light protection.
- Revo Spectra lenses block 85% of visible light and have 95% Blue light protection.
- Revo Champagne lenses block 86% of visible light and have 95% Blue light protection.
- Revo Drive lenses block 85% of visible light and have 91% Blue light protection.
- Revo H20 Blue lenses block 91% of visible light and 95% Blue light protection.
- Revo Smoky Green lenses block 90% of visible light, and 93% Blue light protection.

- Evergreen photochromic visual light transmission range: 57% -> 89%
- Blue Water photochromic visual light transmission range: 69% -> 91%

All Revo lenses block 100% of UVA, UVB, and UVC light and have 99% polarized lens efficiency.

Serilium/Serilium+ lenses offer amazing impact-resistance and a lightweight feel while a Crystal glass lens is celebrated for its optical quality and scratch-resistance. All Revo lenses are polarized, feature the Light Management System™ and offer Blue light protection.

Serilium+ is a next generation featherlight, impact-resistant lens with stunning clarity. It is BPA and DEP-free with a High ABBE number of 52 for a refractive index close to glass.  It is also ANSI Z87.1 impact-resistant.

Crystal glass lenses are scratch-resistant and ground and polished to the same standard as a camera lens. Revo Crystal glass lenses are up to 20% lighter than traditional glass lenses and offer unsurpassed clarity without distortion.  The Crystal glass lens is Revo's latest lens tech advancement in which the mirror coating is encapsulated and protected within two layers of glass.

Revo Blue computer glasses and readers block and manage 80% of the most harmful rays of Blue light plus 100% of UV light.  They may help improve sleep patterns and protect you from the effects of digital eye strain from the use of your digital devices.

The Revo Eco collection features sunglasses crafted of a bio-acetate frame material that is completely organic, plant-based, sustainable, and biodegradable.

Revo SuperFlex™ is a flexible frame material and is available in both plastic and metal for next level durability. It absorbs impact, rendering the frames nearly indestructible.

Certain styles are already available with the prescription option our website. Available frames can be found here. Additional styles are being added often.

Orders for prescription lenses must be processed through an authorized Revo Rx retailer.

To find an authorized dealer near you, use the Store Locator and select the Rx-available filter.

You can wipe your sunglasses with the microfiber pouch included with your order or rinse with soap and temperate water. Avoid using hot water or abrasives as they can damage the lenses.

The measurements, provided in millimeters, indicate the size of the frame: width of lens-width of bridge-length of temple.

Revo sunglasses are crafted in Italy, Japan and Mauritius.